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FREQUENTLY ASKED QUESTIONS
If you placed an order with Taylor Jon, you could check the status of your order by logging into your account on our website. Once you are logged in, click on the "My Orders" link to view the status of your order. If you do not have an account with us, please contact customer service, and we will be happy to assist.
Yes, we always strive to ensure that the product you receive is exactly as shown in the pictures on our website. However, please note that the product's actual color may vary slightly from what you see on your screen due to lighting conditions and different screen settings.
At Taylor Jon, we want you to be completely satisfied with your purchase from us. However, if you are unhappy with your purchase, please get in touch with us within 14 days of receiving your order, and we will be happy to assist.
Yes, we will typically restock items marked as "out of stock" within a few weeks. However, if you want to be notified when an item is back in stock, please get in touch with customer service, and we will be happy to assist.
The best way to clean your jacket depends on the type of fabric. If your jacket is made from leather, you will need to use a special leather cleaner and conditioner to keep it looking its best. If your jacket is made from synthetic, you can machine wash it on a gentle cycle. Always check the care label before cleaning your jacket.